Christmas Postage Delays
A quick update regarding deliveries during December.
As you’d expect at this time of year, Royal Mail is struggling to cope and there may be delays to your deliveries.
Christmas + COVID-19 means a significant surge in the volume of parcels being handled. We usually expect 3-5 working days or better, but it will vary by area and it could be delayed for longer and is outside of our control.
What we are doing:
- All coffee orders over 2kg are upgraded to Parcelforce deliveries. These will be delivered the next day if ordered by 10am. This has been standard practice since we started.
- We have added a £5 delivery option for deliveries under 2kg which is the additional cost for these parcels to be sent via the faster method.
- Update: We've now added a £1.50 Royal Mail Tracked 48 Hour Service. We feel this adds a better service to our customers.
- We will continue to investigate other postal options to improve the speed of deliveries and will communicate this if it is possible.
Any issues, then please do get in touch with us. Please include your name, email and order number.
Keep it Capital